Privacy Policy 

Introduction

As a UK-based business, Frame Solutions Limited seeks to comply with the provisions of the Data Protection Act 1998 and related legislation by ensuring that any collection and use of personal information is lawful and fair.

You can use www.Frame-solutions.com without disclosing any personal data. However, we need to capture certain information from you, or about you, in order to offer certain site functions or services. This policy describes the information collected by Frame Solutions and our use of that information. If you have any comments or questions, please contact us.

 

Information gathered

We collect personal data that you may volunteer so that you can receive further information or services from Frame Solutions. Examples include the following:

1. requesting information about our services (eg: ESTA and related products)

2. offering feedback on www.Frame-Solutions.com

3. requesting brochures for delivery by post

4. downloading white papers or requesting them for delivery by post

 

In 1 and 2 above, you must supply a name and a valid email address (and fill a field detailing your enquiry) as a minimum. You can also volunteer additional information (job title, company name, telephone number).

In 3 and 4 above, you must supply your name, email address, job title, organisation name, address and telephone number. You can opt not to be contacted by Frame Solutions after your initial enquiry has been handled; otherwise it will be retained for use by Frame Solution's sales team (though you can, at any time, request no further contacts by emailing info@Frame-Solutions.com).

Use of Information

• Information is collected so that Frame Solutions can:

• administer, maintain and improve the technical efficiency of its services

• research and develop improvements to its services

• communicate with users regarding its services, via the web, email, post or telephone

• offer related, value-added or personalised services to users

• manage customer relationships, and

• compile aggregated (non-personally identifiable) statistical information.

For example (looking at the instances detailed in ‘Information gathered’ above):

• names and contact details are collected and stored by Frame Solutions to allow us to contact users, or respond to queries, about Frame Solutions and its services

• where requested, email addresses and telephone numbers help us if we experience problems in making a postal delivery

• we also use the email address to send reminders about any downloads and white paper downloads made

• newsletter subscriptions can be ended, and relevant personal details can be amended, at any time by clicking on the relevant links included in each newsletter

•  Data relating to website usage patterns is also collected for the purposes of compiling aggregated statistical information to facilitate the provision of our services.

Security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

• unauthorised access

• improper use or disclosure

• unauthorised modification

• unlawful destruction or accidental loss

All our employees and data processors who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' and users’ personal data. We ensure that your personal data will not be disclosed to government authorities except if required by law or other regulation.

Information will not be provided to third parties without your express permission. Although we use available technology to retain and protect this data and information, due to the nature of internet communications, we cannot guarantee or warrant that your transmission is secure.

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Cookies

Cookies are small text files sent to and stored on users' computers. They do not damage users' computers or files, but assist web service providers such as Frame Solutions in the delivery of personalised services. While you may wish to deny or disable the use of cookies, you should be aware that this may result in our website not operating properly on your computer.

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Links to other sites

Frame Solutions’s website contains links to other websites. Frame Solutions is not responsible for the data protection policies and/or the content of these other websites. When visiting such sites we urge you to be an informed surfer and exercise caution when providing any personal details.

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Your consent

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By submitting your information you are consenting to our use of it for the uses specified above.

Correcting or changing information

As Frame Solutions expands its range of products and services and makes appropriate changes to its website, we will endeavour to refresh this policy. We encourage you to refer to this policy on a regular basis for updates. This policy will be modified from time to time without prior notice to its users. Please notify us via info@Frame- Solutions.com if you wish to modify your information.